Emergency Helpline

Sometime emergency happens and you need help right away. If you come across an emergency situation you should either call 112 or 1813. But you should know the difference between the two services.

112 :

Call the emergency telephone number 112 if you need urgent medical assistance with acute, life threatening illness ,accident, injury or fire.

When you call 112, you may be asked questions about:

who you are
what has happened and who is injured
where and when it happened, the exact address
where you are calling from (phone number)

A healthcare professional decides which services you require.

1813:

You must call the emergency medical service if you need to see a doctor outside your own doctor’s normal working hours, which normally means on weekends, public holidays and from 16.00 to 08.00 on weekdays.

When should you contact 1813?

if your symptoms came on abruptly
if treatment cannot wait until your own doctor’s opens
sudden deterioration of an existing illness
minor injuries

You must always talk to the emergency medical service before going to the nearest hospital.